Skills by Occupation

communicate with customers collect tourist information apply foreign languages in tourism produce content for tourism brochures local area tourism industry process reservations maintain working relationships maintain customer records demonstrate intercultural competences in hospitality services provide tourism related information identify customer's needs handle personal identifiable information quote prices provide directions to guests distribute local information materials devise special promotions geographical areas relevant to tourism comply with food safety and hygiene coordinate efforts of stakeholders for destination promotion respond to customers' inquiries process booking maintain customer service assist visitors develop tourist information materials

sell tickets build business relationships sell souvenirs ensure customer focus apply social media marketing work in a hospitality team organise cultural events integrate content into output media process payments perform services in a flexible manner