Skills by Occupation

manage staff develop working procedures schedule shifts ensure cross-department cooperation manage budgets forecast occupancy demand manage maintenance operations monitor financial accounts assess cleanliness of areas coordinate activities across hospitality rooms division maintain customer service comply with food safety and hygiene manage inspections of equipment train reception staff present reports manage health and safety standards coordinate redecoration of hospitality establishment handle customer complaints manage hospitality revenue manage front operations

identify customer's needs carry out end of day accounts think analytically deal with departures in accommodation train employees process booking maintain customer records deal with arrivals in accommodation supervise housekeeping operations monitor work for special events process reservations greet guests