Skills by Occupation

sell train tickets adapt communication style according to recipient have a high level of safety awareness update message displays use different communication channels process order forms with customer's information react calmly in stressful situations make numerical calculations manage difficult clients be attentive communicate with customers use positive language product range of railway companies handle petty cash communicate clearly with passengers communicate with customer service department geographic areas

show confidence follow ethical code of conduct in transport services interpret customer non-verbal communication strive to provide high quality customer service act reliably satisfy customers achieve sales targets