Skills by Occupation

identify customer's needs implement sales strategies manage the customer experience communicate with customer service department tend to passenger belongings implement marketing strategies guarantee customer satisfaction maintain updated professional knowledge listen actively interpret customer non-verbal communication product range of railway companies strive to provide high quality customer service relay messages through radio and telephone systems write work-related reports think proactively train routes deliver outstanding service deliver a sales pitch meet picking standards react calmly in stressful situations collect customer data provide information to passengers act as a company ambassador

act reliably use positive language have computer literacy work in a rail transport team show confidence speak different languages perform services in a flexible manner use microsoft office