Skills by Occupation

handle customer complaints handle financial transactions greet guests maintain customer service serve food in table service comply with food safety and hygiene

identify customer's needs demonstrate emergency procedures deliver outstanding service act reliably handle guest luggage sell souvenirs oversee guest laundry service maintain relationship with customers assist clients with special needs check carriages give instructions to staff conduct full-scale emergency plan exercises help to control passenger behaviour during emergency situations perform services in a flexible manner analyse work-related written reports airport planning handle veterinary emergencies provide food and beverages on board hazards tolerate stress provide information to passengers manage lost and found articles carry out pre-flight duties have computer literacy assist passengers in emergency situations process customer orders use riverspeak to communicate check passenger tickets vessel safety equipment answer questions about the train transport service show intercultural awareness follow verbal instructions prepare flight reports service rooms implement marketing strategies distribute local information materials communicate verbal instructions apply transportation management concepts deal with challenging work conditions assist passengers with timetable information upsell products use different communication channels prepare mixed beverages air transport law prepare simple meals on board inspect cabin service equipment health and safety measures in transportation assist passenger embarkation perform small vessel safety procedures manage the customer experience communicate reports provided by passengers perform routine flight operations checks handle stressful situations be friendly to passengers common aviation safety regulations implement sales strategies read stowage plans maintain stock supplies for guest cabin provide first aid physical parts of the vessel execute flight plans maintain vessel safety and emergency equipment facilitate safe disembarkation of passengers