Skills by Occupation

ensure cross-department cooperation maintain customer records comply with food safety and hygiene monitor work for special events plan medium to long term objectives develop strategies for accessibility identify stress points of customer interaction handle customer complaints measure customer feedback ensure information privacy provide improvement strategies analyse business objectives analyse data about clients design customer experiences monitor customer behaviour manage the customer experience maintain customer service improve business processes

identify customer's needs customer segmentation manage health and safety standards implement marketing strategies demonstrate intercultural competences in hospitality services implement sales strategies conduct quantitative research think analytically train employees detect drug abuse conduct qualitative research assist clients with special needs lead a team in hospitality service perform market research maintain incident reporting records schedule shifts greet guests