Skills by Occupation

contribute to protecting individuals from harm relate empathetically manage social crisis apply organisational techniques maintain records of work with service users accept own accountability listen actively adhere to organisational guidelines act discreetly develop professional identity in social work communicate by telephone company policies consider social impact of actions on service users health care occupation-specific ethics protect vulnerable social service users maintain privacy of service users crisis intervention have computer literacy apply quality standards in social services provide social guidance over the phone assess social service users' situation tolerate stress

advocate for social service users empower social service users inform on the risks of substance and alcohol abuse promote human rights counselling methods apply crisis intervention refer social service users advise on mental health communication maintain records of phone calls analyse call performance trends help clients cope with grief use computer telephony integration maintain telephony system strategies for handling cases of elder abuse