Skills by Occupation

analyse staff capacity characteristics of products manage staff customer relationship management train employees liaise with managers create solutions to problems fix meetings call quality assurance management supervise work characteristics of services perform project management forecast workload present reports motivate employees perform data analysis follow company standards delegate activities

manage resources handle customer complaints measure call quality coordinate operational activities teamwork principles keep records of customer interaction recruit employees respond to customers' inquiries customer service e-commerce systems handle helpdesk problems analyse customer service surveys create a work atmosphere of continuous improvement monitor customer service contact customers measure customer feedback