Skills by Occupation
The skills each role needs — from the EU's official ESCO classification.
Software developer
Data analyst
Web developer
Network engineer
Database administrator
Accountant
Registered nurse
Electrician
Civil engineer
Graphic designer
call centre quality auditor
ESCO occupation · 17 essential, 22 optional skills. Click a skill to find jobs that mention it.
Essential skills
provide objective assessments of calls
measure call quality
guarantee customer satisfaction
write inspection reports
present reports
call quality assurance management
provide feedback on job performance
information confidentiality
train staff on call quality assurance
analyse call performance trends
quality standards
assess employees' capability levels
telemarketing
maintain high quality of calls
measure customer feedback
give constructive feedback
report call errors
Optional & specialised skills
advise on efficiency improvements
analyse staff capacity
sales strategies
call-centre technologies
revise questionnaires
accounting techniques
call routing
advise on organisation climate
estimate profitability
sales activities
design questionnaires
project management
statistics
communication principles
business management principles
type texts from audio sources
teach communication methods
support implementation of quality management systems
sales argumentation
customer service
train employees
persuade clients with alternatives
Other matches: call centre manager · call centre agent · call centre analyst · call centre supervisor · IT auditor
Coming next: live skill demand and trends — how often each skill
actually appears in job ads — arrive with the EURES / Cedefop integration. The skills above
are the canonical requirements for the role from the EU ESCO taxonomy.