Skills by Occupation

adapt to changing situations create solutions to problems tolerate stress keep task records credit card payments present reports listen actively process data have computer literacy guarantee customer satisfaction use customer relationship management software speak different languages characteristics of products characteristics of services communicate by telephone handle tasks independently perform multiple tasks at the same time show confidence

prioritise requests educate on data confidentiality perform data analysis apply operations for an ITIL-based environment provide customer follow-up services provide ICT support communication principles e-commerce systems perform escalation procedure handle helpdesk problems teamwork principles think proactively e-procurement answer incoming calls