Skills by Occupation

assist students in their learning teach air cabin crew procedures apply technical communication skills pre-flight procedures for IFR flights conduct examination processes for apprentices pedagogy prepare examinations for vocational courses perform routine flight operations checks common aviation safety regulations use different communication channels teach customer service techniques write work-related reports analyse work-related written reports satisfy customers evaluate education programmes give instructions to staff communicate with customers

train employees conduct full-scale emergency plan exercises strive to provide high quality customer service cooperate with colleagues learn about customer service monitor customer service carry out pre-flight duties provide food and beverages coach employees advise on teaching methods identify clients' needs