Skills by Occupation

perform routine flight operations checks satisfy customers assist students in their learning teach air cabin crew procedures apply technical communication skills teach customer service techniques write work-related reports use different communication channels communicate with customers prepare examinations for vocational courses evaluate education programmes analyse work-related written reports common aviation safety regulations pedagogy conduct examination processes for apprentices give instructions to staff pre-flight procedures for IFR flights

coach employees conduct full-scale emergency plan exercises strive to provide high quality customer service advise on teaching methods identify clients' needs cooperate with colleagues provide food and beverages learn about customer service monitor customer service carry out pre-flight duties train employees