Skills by Occupation

characteristics of products use ICT ticketing system communicate with customers keep up to date on product knowledge supervise data entry product comprehension forecast workload analyse staff capacity secure sensitive customer's information characteristics of services educate on data confidentiality organisational structure create solutions to problems manage staff provide ICT support

use customer relationship management software call quality assurance management ICT help platforms ICT quality policy ICT market ICT process quality models provide customer follow-up services coach employees prioritise requests train employees manage schedule of tasks perform project management